Mercure Hotel Mannheim Am Friedensplatz, Mannheim

The hotel had a mixed experience with above-average staff but faced issues with room cleanliness, odors, and mosquitoes. The rooms were very old, in poor condition, and emitted unpleasant odors, notably with dirty carpets from previous guests. Service was lacking, especially with stubborn front desk employees and challenges ordering food, as there was no room service available and limited dining options. The location was decent, slightly outside the city center but well-connected, though noise levels could be high due to glass walls. Dining was varied but could use improvement. The facilities were basic with some room for enhancement.

I had a pleasant stay at this hotel. The rooms are spacious with good interiors, but there were some repair works in rooms above that caused disturbances. The location is excellent, right across from a beautiful park and close to tram stations for easy access to the city center. The dining options were good but a bit on the expensive side. The service was up to standard, with a nice addition of a coffee machine in the room.

The hotel offers a typical 1990s German modern room that quickly gets stuffy and feels small for the price. The service is oriented around a 'Yes' attitude, with staff being nice and helpful, quickly addressing any issues in a professional and friendly manner. The location, although close to the park and Techno museum, can be noisy due to conferences, and it's a bit far from the center but conveniently linked by trams.